How Your Account Data Sits With Us
Open an account and a few things get written down: your name, mobile number, date of birth, the email you verify, and the region you sign in from. When you move money through bKash, Nagad, Rocket, Upay or a bank transfer, we keep the transaction reference,
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the amount and the wallet number, so a disputed payment can be traced later. Device details such as handset model, app version and IP address land in our logs too, because that is how a login that does not look like you gets flagged. We never
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ask for your bKash PIN, Nagad PIN or any wallet PIN. Anyone who does is not speaking for us. How long each record stays depends on what it is and on local law. Payment and identity records usually outlast session logs, since a dispute or an
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account recovery can surface months later. Because rules differ between Bangladesh and other markets, what we can keep, and what you can ask us to erase, depends on your local law and eligible regions. Where two sets of rules pull against each other we take the
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stricter reading. If a request cannot be fully honoured, we tell you which part and why, in plain words, rather than leaving you to work it out.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.